TheProdigy

... the last straw (although a smaller one than usual this time).

Like most of you lot wil have, I placed an order when I got home from watching Warriors Dance at the cinema for a blu-ray.
I assumed that the funds would have been taken there and then (give or take a few days).
My wallet got pinched a week ago and I cancelled my cards, only to get an e-mail stating that my order had been cancelled, there was no way to re-activate the order and I would need to place another.

Had I known that they hadn't charged me yet, I would have called up with my new card details.
Anyway, I place a new order to find that the postal charges have gone up by 75%.
So I wrote them a polite e-mail, explaining and asking if I could have the charges as per my pre-order that they have cancelled and got the following response:-



I don't understand.
Are they trying to tell me that Royal Mail put the charge up by 75%.... and what difference would that have made to the pre-oprder anyway?
Do they even read the content of the e-mails?

I wasn't asking to be re-imbursed, as I haven't actually been charged anything yet!

I have had enough of these morons and will never be using them again (especially after the debarcle I've had with all the other pre-orders being WEEKS later than the release date etc etc).

Useless, inconsiderate wankers.

Well it is normal for companies to not take payment until the item has shipped on preorders
Just order from HMV, cheaper, free postage and youll have it a couple of days before launch aswell

Following your comments regarding your latest experience with Digital Stores , we just want to clarify the position regarding postage costs and Royal Mail so there is no confusion.......

Firstly funds are not collected for pre - orders until the goods are ready to be shipped, this ensures the customer is not charged unnecessarily should there be an issue / delay with supplying the goods ordered.

Royal Mail increased their rates on 4th April by 10% - 20% depending on the service used. Digital Stores therefore increased the delivery cost on 5th April to take into account the Royal Mail increase.
The postage and Packing charges have therefore changed on a DVD - UK delivery from £1.50 to £1.80, ( 20% increase).
The delivery charges have not been increased by 75%.

We hope this helps to explain the position and alleviate any concerns regarding future postage and packing costs with Digital Stores.
Admin

Thought I'd treat myself to a signed bundle, had to cancel the order twice, both times I ordered an M T-Shirt and the email confirmation showed S